Saving lives just got easier!
Memorial Blood Centers continues to improve convenience and the giving experience for our donors and blood drive coordinators. Our Hero Hub portals have been upgraded to provide new features and improved usability.
You still have access to your donor information, plus:
Easier search functions to find convenient donation locations near you
New look and donor dashboard, with improved navigation
Track how many gallons you’ve donated and your lifetime donation count
Keep updated on current donation needs by text—opt in when you register!
Be sure to personalize your profile with your favorite donation pic!
Click Create an Account to set up your new donor profile.
For current donors: You will be asked to create an account when logging in for the first time on the Hero Hub portal.
- For new donors: Create an account by completing all required information (donor ID number is not required).
Questions or trouble logging in? Please see Frequently Asked Questions below; or, contact us online or call 1-888-GIVE-BLD (888-448-3253).
Upgrade to blood drive coordinator portal
We are also excited to announce upgrades to the Hero Hub portal for coordinators! Hosting blood drives has never been easier.
View your drive history, including all past results and donors
Manage and schedule donor appointments
Send email campaigns using new recruitment messages and templates
Note: Blood drive coordinators will be referred to as chairperson with this upgrade.
Your Blood Drive Account Manager will help you get started. Or, get started today by logging in now.
FAQ & Logging In
- How do I log in?
When you log in for the first time, create an account and complete all required information. Make sure to enter your first name, last name, birthdate, and donor ID number exactly as they appear on your donor card (if applicable).
- Can I use my old username and password to log in?
Yes, your username and password that you use to create an account can be the same as your previous credentials, if preferred.
- Do I need my donor ID number?
Your donor ID number is not required to log in or create an account. Adding this number will link your donation history to your account.
- How do I update my donor profile?
You may use the My Account tab manage some parts of your account, including your login information. Please contact us (888-448-3253) to update personal information such as your name and contact information.
- Does the updated portal link to the donor loyalty program?
Yes, you can track the points you accrue per donation in your Hero Hub portal, and your point totals will automatically update.
Please note: the donor loyalty store will be temporarily closed as we work to make improvements and launch an updated store in June. Donors will continue to accrue points during this time and points will not expire. Thank you for your patience.
- I've donated with MBC before. Why isn't my donation history showing in my account?
Make sure to enter your first name, last name, donor ID number, and birthdate exactly as they appear on your donor card. Adding your donor ID number will link your donation history to your account.
If your account still is not linked to your donation history with us, please contact us (888-448-3253).
Thank you for choosing to donate with Memorial Blood Centers.
Note: The loyalty store has also been temporarily closed as we work to make improvements and launch an updated store in September. Donors will continue to accrue points during this time and points will not expire. We thank you for your patience and for being a loyal donor with Memorial Blood Centers.